Timing
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      3. Timing

      Why have my settlements failed?

      Check your settlement preferences via Zeller Dashboard.

      Zeller settlements may not process successfully for several reasons, including challenges with your linked bank account or account-level concerns with your bank or Zeller.

      • Incorrect bank details: Confirm that the BSB and Account Number linked to your Zeller account are entered accurately.
      • Closed bank account: Verify that your nominated bank account remains active and is able to receive incoming deposits.
      • External bank processing: Your bank’s internal review procedures or processing schedules may result in settlement delays or rejections. Please consult your bank to determine if any holds or restrictions apply.
      • Zeller technical status: Visit the Zeller status page to check for any reported service disruptions that could impact settlements.

      If you are experiencing any issues with receiving your settlements, please contact our Support Team for further assistance.