What happens if settlements to my nominated third party bank account fail?

You will be notified and funds will become available in your Zeller Transaction Account.

If we are having trouble settling funds into your nominated account, we will notify you via the email address associated with your Zeller Account. 

To ensure all funds are still easily accessible, settlements will be re-directed to your Zeller Transaction Account the following business day. 

You can transfer these funds to a third party bank account via your Zeller Dashboard. These funds will also be available to spend instantly with your Zeller Mastercard. 

To continue having your funds settled to your third party bank account, please login to your Zeller Dashboard to review and update your details:

1. Select Payments and then Settlements. 
2. Select Settings, at the top right of your screen. 
3. Click on Add External Account. 
4. Enter in the Account Name, BSB, and Account number. 
5. Select Make this my Settlement Account.
6. Click Continue. 
7. Review details and click Add Account. 
8. Enter the 6-digit verification code sent to your mobile and click Verify. 

Settlements to your nominated third party bank account will begin from the next business day. 

If you are experiencing any issues with accessing your settlements, please contact our Support Team for further assistance.