What information do I need to supply to sign up, and why do I need to verify my identity?

Zeller follows customer identification procedures to meet our Regulatory Compliance obligations.

What information do I need to supply to Zeller to sign up?

An individual needs to be 18 years and above to create a Zeller account.
All entities must have an active Australian Business Number (ABN), unless they’re an Individual or Sole Trader without an ABN.
We will require the ID information of the individual signing up. Additional documentation may be required depending on the business structure. 
The ID documents you will be asked to verify include any TWO of the following:
  • Current Passport
  • Current Australia State/Territory Driver Licence
  • Current Medicare Card
If you do not have the identity documents listed above, our Account Services team will reach out within 1-2 business days to provide alternative options to verify your identity.

Why does Zeller need to verify identity information?

As per the AUSTRAC requirements listed on their website, Zeller is required to apply customer identification procedures to all of our customers.

This means that Zeller must check a customer’s identity by collecting and verifying information before providing any services to them, and we are required to identify both individual customers (people) and non-individual customers (such as companies, associations, or trusts).