Why do I need to provide additional documents to sign up?

Depending on your entity type, other supporting details and documentation may be required to sign up.

As per AUSTRAC requirements, Zeller is required to apply customer identification procedures to all of our customers.

This means that we must check every customer’s identity by collecting and verifying information before providing any services to them, and we are required to identify both individual customers (people) and non-individual customers (such as companies, associations, or trusts) where additional business documentation may be required.


If your business is registered as a trust, you’ll be prompted to upload a certified copy of your trust deed. You will be updated on the status of your application once it has been reviewed by our Account Services team.


If your business is a partnership, you’ll be prompted to upload a certified copy of the partnership agreement and add details about your business partner(s). This includes full name, date of birth, and address.


For these businesses, you'll be prompted to provide details of each director and all beneficial owners. 

Incorporated Associations

If you are part of an incorporated association, you'll be prompted to provide a certified copy of rules or constitution of the association as well as details about the Chair, Secretary, and Treasurer or equivalent officer.


If you have any concerns or difficulties providing the documentation required, please get in touch with our Support team.