How do I submit a warranty claim for my hardware?

Head to and fill in our warranty & returns form.

We guarantee the Zeller Terminal for one year from the date of purchase. For full details regarding what is and isn’t covered under the warranty, please visit

If you've purchased your hardware directly through the Zeller Shop, and you need to claim a warranty replacement, please follow the steps below:: 

  1. Go to our Returns Centre.
  2. Start by entering your order number and email address associated with your order, and then select Find Your Order.
  3. Select the items you are looking to replace under warranty by selecting them on the dropdown to the right of the item.
  4. Select a reason for warranty, and leave any notes that are applicable to your return.
  5. When you reach the How can we resolve it? screen, select Exchange.
  6. Submit your claim.

We want to make sure you are back online as soon as possible, we will ship you a new Zeller Terminal via Express Post. 

Please note that if you have nominated a PO Box shipping address, you may experience a slight delay in delivery.

Please make sure you return your old hardware within 14 days of receiving your new unit. Otherwise, we’ll assume you want to keep both units and will charge the cost of the new hardware to your card on file.

If you have purchased a Zeller product through a third-party retailer, you can begin your warranty process by filling out this form, or returning the product to the original place of purchase with your receipt.

If you need any help with this process, please contact our Support team.