How do I upload documents requested by Zeller for verification?

Upload your documents via Zeller's secure portal.

As part of Zeller’s account verification process, you may be asked to provide additional documentation for your business. 

To ensure your documents are stored and accessed securely, save them into Zeller’s document upload portal. 

If your account is still in review, login to your account here

To upload your required documents:

  1. Click on the hyperlink to upload supporting documentation. 
  2. Type the subject in the field. This can be related to the information on the document e.g. “Trust Deed” or “Drivers Licence”. 
  3. Drag the document or browse documents from your device to upload. 
  4. After uploading the documents, select the Document Type.
    1. Bank Statements
    2. Customer Support
    3. ID Document
    4. Invoice
    5. Other
  5. If you are uploading ID documents, tick the checkbox to provide consent for us to complete the ID verification electronically. 
  6. Click Send

If your account is already active, login to your Zeller Dashboard

To upload your required documents:

  1. Go to Settings > Profile Settings
  2. Select the Documents tab. 
  3. Type the subject in the field. This can be related to the information on the document e.g. “Trust Deed” or “Drivers Licence”. 
  4. Drag the document or browse documents from your device to upload. 
  5. After uploading the documents, select the Document Type.
    1. Bank Statements
    2. Customer Support
    3. ID Document
    4. Invoice
    5. Other
  6. If you are uploading ID documents, tick the checkbox to provide consent for us to complete the ID verification electronically. 
  7. Click Send

You can upload up to 5 files. Maximum upload file size: 50MB each.

Acceptable file formats include: PDF, PNG, JPG/JPEG, HEIC/HEIF, WebP, BMP, TIFF

Your documents will be reviewed within 1-2 business days. If you have any questions about this process, or are experiencing issues uploading your documents, please contact our Support team for assistance.