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      Processing an MOTO Sale via Oracle Symphony

      Acquire MOTO transactions directly through Symphony

      You can process MOTO payments from your POS when integrated with Zeller via Oracle Symphony, prompting you to enter card details on the Zeller Terminal. This saves time and keeps records aligned between your POS and Zeller Dashboard. 

      Ensure your POS provider has configured a dedicated MOTO payment tender button within your Oracle Symphony POS to initiate the MOTO workflow.
      Before processing a payment, review your Zeller site settings to confirm that MOTO is enabled. Click here for more details.

      To get started, follow the steps below to process a MOTO payment through your integrated POS:

      1. Initiate a sale or open a check within your Oracle Symphony POS system as you usually would.

      2. Proceed to the payment screen and select the payment tender specifically configured for MOTO or Manual Card Entry.

      3. The POS will send the payment request to your paired Zeller Terminal.

      4. The Zeller Terminal will immediately display the Manual Card Entry screen (it will bypass the standard "Tap, insert or swipe card" screen).

      5. Carefully input the customer's card details:

        • Card number (PAN)

        • Card expiry date (MM/YY)

        • 3 or 4-digit CVC/CVV

      6. Tap Next after entering the details.

      7. A confirmation screen will appear, displaying the final amount. Verify the amount with the customer and tap Charge.

      8. The payment will be processed. Upon approval, the transaction result and a unique Zeller reference number are automatically sent back to your Oracle Symphony POS, which will close the check or finalise the sale.

      If you require any further assistance with enabling MOTO payments for your Zeller Terminal, please get in touch with our Support team.