How do I refund payments online?
Complete full or partial refunds via Zeller Dashboard.
Refunds can now be processed for both online and card present payments on Zeller Dashboard. To get started:
- Go to Payments > Transactions from the navigation menu.
- Locate and click on the transaction you wish to refund.
- Select whether it is a full refund or a partial refund.
- Click Refund.
Please be aware that refunds can take 2-7 business days to process and return to your customer's card.
If you experience any issues with refunding transactions online, please get in touch with our Support team.