How do I process a refund for a POS Lite transaction?

Process refunds easily via the Zeller Terminal 2

Refunds can be processed in two ways from the Zeller Terminal 2:

1. Navigate to POS Lite Sales List.
2. Locate the transaction.
3. Tap on the payment to access the transaction record
4. Select whether the refund is a full refund or a partial refund.
   1. If it is a full refund, simply select Continue. The amount will be refunded to the original payment card.
   2. If it is a partial refund, input the amount to be refunded from the transaction and select Continue. The amount will be refunded to the card used in the transaction.

Directly from the transaction history:

1. Navigate to Transactions.
2. Locate the transaction by scrolling down the list or using the search function.
3. Process a full or partial refund from the transaction record

If you're experiencing any issues with refunding transactions, please get in touch with our Support team.