How do I enable a refund PIN?

Add an additional layer of security to your refunds with a secure PIN.

Reduce the likelihood of any accidental or unauthorised refunds on your Zeller Terminal or Zeller Dashboard by setting up a unique PIN via your Site settings. 

This PIN can be shared with trusted individuals within your business to ensure your refunds are processed securely.

To setup a PIN for refunds, login to your Zeller Dashboard. 

  1. Go to Payments > Sites
  2. Select your site. 
  3. Click on the Payments tab. 
  4. Scroll down and toggle on Use Refund PIN
  5. Enter a 4-digit PIN and click Save

The PIN will need to be entered for any full or partial refunds attempted. 

Please note: This PIN is separate to your Site PIN. 

If you have any questions about processing refunds with Zeller, please get in touch with our Support team