How do I enable a refund PIN?

Add an additional layer of security to your refunds with a secure PIN.

Reduce the likelihood of any accidental or unauthorised refunds on your Zeller Terminal or Zeller Dashboard by setting up a unique PIN via your Site settings. 

This PIN can be shared with trusted individuals within your business to ensure your refunds are processed securely.

To setup a PIN for refunds, login to your Zeller Dashboard. 

  1. Select Sites.
  2. Select the site you would like to manage. 
  3. Click on the Payments tab at the top of the screen. 
  4. Scroll down and toggle on Use Refund PIN
  5. Enter a 4-digit PIN and click Save

The PIN will need to be entered for any full or partial refunds attempted. 

Please note: This PIN is separate to your Site PIN. 

If you have any questions about processing refunds with Zeller, please get in touch with our Support team