How do I dispute a transaction on my Zeller Debit Card?

Contact our Card Support team after attempting to resolve the dispute.

Disputed transactions generally fall under the following reasons:

  • Goods or service received not as described or defective
  • Goods or services not received 
  • Duplicate charge
  • Charged for the wrong amount 

In most cases these can be resolved directly with the business you have paid. We recommend contacting the merchant first to advise of the issue. 

If the merchant is unable to solve the dispute, please contact us to raise a dispute on your behalf. 

Once your dispute has been raised, they are usually resolved within 90 days. We will contact you to advise if we need any further information or if the timeframe has been extended. 

To raise a dispute, contact our Card Support team on +61 3 4233 4235.