How are my fees deducted?

Zeller's processing fees are charged per transaction and deducted before each deposit.

A 1.4% processing fee applies to every tapped, dipped or swipe card payment. A 1.7% processing fee applies to all MOTO payments. 

Fees are taken out of the total amount of each transaction, including GST, surcharges and tips.

There are no additional fees for:

  • account activation
  • refunds
  • chargebacks
  • account deactivation 

Understanding Banker's Rounding

When reconciling your fees over a period of time, it's important to understand how our fees are deducted.

To ensure that our transaction fees are rounded in a consistent way, Zeller uses banker's rounding to deduct fees, which pulls even numbers down.

For processing fees, we round up to the nearest $0.01. For example, if you accept a payment for $12.00 using a Zeller Terminal, we will deduct fees of $0.16 (1.4% x $12.00 = $0.168 = $0.16).

When using standard rounding, you would round up or down to the nearest number. For amounts in the middle (ending in 5), it rounds up. This could result in higher costs to you as a merchant. 

By using banker's rounding, Zeller gets your fees as close to the actual amount as possible.