My account is frozen, what should I expect next?

If you've been notified that your account is frozen, you need to supply information to us about your business.

As part of being a merchant with Zeller, occasionally you may be required to supply additional information or documentation about your business. This is to ensure that we are operating in line with our Terms of Service, as well as the requirements outlined by the governing bodies that we report to.

When an account is frozen, we place a temporary hold on the transfer of funds that you process through your Zeller Terminal, while we wait for you to supply the information we require. This means that we don't stop your ability to take payments, and your business can operate as required.

If an account freeze is required, we will notify you directly via email, and you will need to follow the instructions to supply the requested information or documents.

Please contact our Support team if you have any questions relating to the freeze, or the information that we are requesting.