Chargeback holds, refunds and fees impact your final deposit amount.
There are four possible reasons as to why your deposit amount may be different from your total sales:
- Chargebacks - We places a temporary hold on transactions that are subject to a chargeback case. Learn more about how chargebacks affect your deposit.
- Refunds - In the instance where you refund a transaction that was accepted on a different day, we will deduct the amount from your current balance before attempting to direct debit your Zeller Transaction Account or nominated BSB and account number.
- Fees - Our fees are automatically deducted prior to sending through the final deposit amount. You can view your fees in the Deposit section of your Zeller Dashboard.
- Cut-off times - We adhere to the Reserve Bank of Australia processing cut-off times. To accomplish this, we set our processing window between 12:00 am and 11:59 pm, which means any payments accepted after this time will appear in your next day's deposit, and may not align with your sales reporting for that day.
Note: If you have chosen to settle funds into a Zeller Transaction Account, daily sales will be unaffected by any cutoff time windows.