Why is the deposit amount different from my total sales?

Chargeback holds, refunds and fees impact your final deposit amount.

There are four possible reasons as to why your deposit amount may be different from your total sales:

  1. Chargebacks - We places a temporary hold on transactions that are subject to a chargeback case. Learn more about how chargebacks affect your deposit.
  2. Refunds - In the instance where you refund a transaction that was accepted on a different day, we will deduct the amount from your current balance before attempting to direct debit your Zeller Transaction Account or nominated BSB and account number.
  3. Fees - Our fees are automatically deducted prior to sending through the final deposit amount. You can view your fees in the Deposit section of your Zeller Dashboard. 
  4. Cut-off times - We adhere to the Reserve Bank of Australia processing cut-off times. To accomplish this, we set our processing window between 12:00 am and 11:59 pm, which means any payments accepted after this time will appear in your next day's deposit, and may not align with your sales reporting for that day.

    Note: If you have chosen to settle funds into a Zeller Transaction Account, daily sales will be unaffected by any cutoff time windows.