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Confirmation of Payee is an account name checking service that helps you feel more confident that your money is sent to the intended recipient’s account.
When you make an external transfer from your Zeller Transaction Account to another person or business, Confirmation of Payee automatically checks the account details you’ve entered against the details held by the recipient’s bank.
This extra layer of protection helps you check for a match using the account name, BSB, and account number before you approve the payment.
By reducing the risk of mismatched details, it helps prevent scams and errors, and improves overall payment accuracy.
How does Confirmation of Payee work?
When you make a payment to a new BSB and account number, Confirmation of Payee checks the details you enter against the account name, BSB, and account number held by the recipient’s bank, then provides a match outcome. This added layer of protection gives you more confidence that your money is going where you intend it to.
Confirmation of Payee also works the other way around. When someone sends a payment to your Zeller Transaction Account, their bank may check the account name, BSB, and account number against your details. This reduces errors, improves payment accuracy, and can save your business time and money.
How do I activate Confirmation of Payee?
You don’t need to do anything. Confirmation of Payee is automatically available in the Zeller Dashboard and App.
When transferring funds to a new BSB and account number, the match result will be shown before you proceed with the transfer.
When you add a new BSB and account number to a Contact, a match result will also be displayed before you decide to save the recipient’s account details.
Your registered business name and trading name on Zeller Transaction Accounts are also automatically updated in the Confirmation of Payee service. Changes are reflected within 24 hours of account opening.
What’s a mistaken payment?
A mistaken payment happens when money is sent to the wrong account due to incorrect details. These payments can be difficult and time-consuming to recover, so it’s important to check the recipient’s account information before sending funds. If you believe you have made a mistaken payment, contact our Support team.
Receiving a transfer
What account information should I share with a payer in order to receive fund transfers?
To ensure payments are processed smoothly and without delays, share your account name, BSB, and account number. This is particularly important for businesses that use a trading name different from the account name, as providing accurate details helps avoid confusion or rejected payments.
You can find your account details in your Zeller Dashboard and App.
Someone is transferring funds to my Zeller Transaction Account. Can they see my information through Confirmation of Payee?
When a payer enters your account name, BSB, and account number, the Confirmation of Payee service checks these details against those held on your Zeller Transaction Account and returns a match outcome.
Because your Zeller Transaction Account is registered to your business, the business name held on your account will be shown to the payer as part of the match outcome. No additional information is shared.
I’ve changed my business name. How do I update it so that Confirmation of Payee shows my new name?
Please contact our Support team with your updated registered business name details, so that we can update it in the Confirmation of Payee service. Once your business name has been updated, it will automatically be reflected in any future Confirmation of Payee checks.
If you notice any issues with the displayed name on your account, contact our Support team.
What should I do if someone is trying to pay me and gets a ‘No match’ outcome?
If someone is trying to pay you and gets a ‘No match’ or ‘Unable to confirm’ outcome, ask the payer to enter your full account details exactly as recorded on your Zeller Transaction Account.
They should also check the spelling and formatting of the account name, as even small differences can affect the Confirmation of Payee result.
The name must match exactly with the details held on your Zeller Transaction Account to return a successful match.
Making a transfer
What do the match outcomes mean?
Match – The details you entered match the intended recipient’s bank records.
Close match – The details you entered closely match the intended recipient’s bank records.
No match – The details you entered do not match the intended recipient’s bank records.
We could not confirm the account name match – The service couldn’t verify the account details at this time.
This account is no longer active – The account has been closed.
No account found – The account number entered does not exist or isn’t available.
What should I do if I’m trying to pay someone and get a ‘No match’ outcome?
Confirm the account name, BSB, and account number with the intended recipient, as small errors in spelling or formatting can affect the Confirmation of Payee match outcome.
We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to recover.
Can I still transfer funds regardless of the match outcome?
You can choose to proceed with a transfer regardless of the match result. However, if the account is closed or not available, the transfer will not be completed. In this case, we recommend requesting updated account details from the recipient.
Confirmation of Payee is designed to help you make informed decisions before sending funds. If the outcome is not a match or close match, it’s important to proceed with caution.
We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to recover.
What should I do when an account name has special characters, such as ‘, -, or &?
Names with special characters will still match even if the characters are omitted. For example:
- O’Brien can be entered as O Brien or Obrien.
- Paper & Pen can be entered as Paper Pen.
This ensures the Confirmation of Payee check can still verify the account correctly.
The name field won’t accept the full name, what do I do?
If the name you’re entering exceeds the character limit in the Zeller Dashboard or App, notify the recipient. They may not be aware of the issue, and will need to escalate it with their bank if their account has been registered with a name format that exceeds the limit. You can also contact our Support team for guidance on how to proceed.